Payment Policy
Payment Policy
Last updated: 6 November 2025
At Donevelle London, we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept and how your transactions are securely processed when shopping with us at donevellelondon.com.
All payments are encrypted and processed in accordance with UK regulations and PCI DSS security standards, ensuring that your financial information remains safe and protected at all times.
1. Payment Options
We accept the following trusted and convenient payment methods:
1.1. Visa
Pay securely using your Visa credit or debit card. Simply enter your card details at checkout and complete any verification steps such as 3D Secure. You’ll receive confirmation once your payment has been successfully approved.
1.2. Mastercard
Use your Mastercard for fast and secure payments. Provide your card information at checkout and follow any required verification prompts from your bank. You will receive confirmation once your transaction is complete.
1.3. Maestro
Select Maestro at checkout, enter your card details, and verify your purchase through your bank’s secure authentication process.
1.4. American Express (Amex)
Easily pay with your American Express card by entering your card number, expiry date, and security code. Once verified, your payment will be instantly confirmed.
1.5. Google Pay
Use your Google account for quick and secure payments. Select Google Pay at checkout, choose your saved card, and confirm the transaction using your device’s security method (such as fingerprint, PIN, or password).
1.6. Apple Pay
For Apple users, enjoy an effortless checkout with Apple Pay. Select Apple Pay at checkout and confirm your payment using Face ID, Touch ID, or your device passcode.
2. No Additional Fees
Donevelle London does not charge any extra fees for using the above payment methods.
All prices displayed on our website include applicable UK taxes (VAT).
3. Currency Displayed
All prices and transactions made through donevellelondon.com are displayed and processed in British Pounds Sterling (£).
Please ensure your payment provider supports this currency before completing your purchase.
4. Security and Protection
We take payment security seriously.
All transactions are protected using Secure Socket Layer (SSL) encryption and processed through PCI DSS-compliant payment gateways. This ensures your payment and personal data remain confidential and protected from unauthorised access.
Our systems are continuously monitored and updated to meet the latest UK e-commerce and data security standards.
5. Payment Confirmation
Once your payment is approved, you’ll receive an order confirmation email detailing your purchase.
If your payment fails or is declined, we recommend verifying your card information or contacting your bank before retrying your transaction.
6. Contact Information
If you experience any payment issues or have questions regarding your transaction, please contact us:
Website & Brand Name: Donevelle London
Company Name: MHFSecurity
Company Number: 98248286
Company Address: Evertsenstraat 6, 2404XX Alphen aan den Rijn, South-Holland, Netherlands
Email: info@donevellelondon.com
We aim to respond to all enquiries within 24 hours on business days.
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
By placing an order with Donevelle London, you acknowledge and agree to the terms outlined in this Payment Policy.